ADMINISTRATIVE ASSISTANT – Lawrenceville

Janeka Jackson 865 Georgian Hills Dr.Lawrenceville, GA. 30045770-277-1192Janeka Jackson@bellsouth.net PROFESIONAL OBJECTIVE:Proven Customer Service Leader desiring to utilize my outstanding communication and logical decision-making skills in return for an exciting and rewarding career in the Administrative field; where I can contribute significantly to the continuing growth and success of an organization. EDUCATION:GEORGIA PERIMETER COLLEGE, Lawrenceville, GeorgiaAssociates Degree in Psychology (2002)Deans List 3.5 GPA SKILLS:Microsoft Word. Power Point. Excel. Outlook, Oracle, Siebel. Citrix and Office/Admin duties PROFESSIONAL EXPERIENCE: SOA ACCOUNT COORDINATOR FOR AN INTERNATIONAL COMPANYBRUEL & KJAER NORTH AMERICA INC. Lawrenceville GA. 2005-20071 Single POC for all Canadian Customers, Field Engineers throughout the US2 Handled customer/engineer/inside employee calls, entered customer orders3 Responsible for purchasing from third party vendors for customers4 Invoiced and tracked customer orders providing a thorough follow up5 Single POC for all sales engineers6 Worked with a direct contact in Denmark regarding any customer concerns and issues7 Responsible for assembling, packaging and shipping sound intensity kits to customers8 Successfully performed all other office duties and meeting all deadlines PLATINUM TEAM REPRESENT ATIVEIKON OFFICE SOLUTIONS DULUTH, GEORGIA 2005-JULY-20051 Promoted to handle the most Strategic National Accounts.2 Single Point of Contact for National Accounts assigned to my specific Portfolio to provide price quotes,account billing information, and product inventory.3 Build Customer Rapport to ensure satisfaction and continued success of Account.4 Communicate effectively and maintain records for each account to dramatically reduce errors5 Responsible for keying and running reports for supervisor and monthly meetings6 Researches proof of delivery inquiries CUSTOMER CARE REPRESENTATIVEIKON OFFICE SOLUTIONS DULUTH, GEORGIA 2003-20051 Handled high call volume 100 calls on daily basis2 Taking incoming supply orders from customers in various states3 Cross-Sells and Up-Sells-offering all inclusive supplies as well as any company specials/promotions4 Directing incoming calls to Outbound Sales Reps when necessary5 Coordinates shipment of products6 Facilitates RMA\'s, Credit Requests,7 Knowledgeable about On-Target and information in the database8 Appointed to train all new hires  PROVIDENCE HOME HEALTH CARE(SELF EMPLOYED), 1997-20031 Provided home health care to elderly clients2 Dispensing medication and Assist with bathing, feeding, dressing, exercise regimen, companionship, small errands, house keeping etc.3 Building a trustworthy relationship between my clients KROGERDELI BAKERY CLERK ATLANTA, GA 1998-20001 Responsible for morning setup of the deli and bakery2 Responsible for the increase of bi-weekly sales3 Team leader for Deli Bakery customer service4 Kitchen prep for baking bread and slicing deli meat REFERENCES AVAILABLE UPON REQUEST